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Order Information
How do I place an order?
Placing an order is simple! Browse our products, select the items you want, choose your preferred size and color (if applicable), and click "Add to Cart". Once you're ready, proceed to checkout, fill in your shipping details, select a payment method, and confirm your order. You'll receive an order confirmation email once your order is successfully placed.
What payment methods do you accept?
We accept various payment methods including credit cards (Visa, Mastercard, American Express), debit cards, UPI, net banking, and digital wallets. All payments are processed securely through our encrypted payment gateway to ensure your financial information is protected.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email and SMS. You can use this tracking number on our website's "Track Order" page or on the courier company's website to monitor your package's journey in real-time.
Can I modify or cancel my order after placing it?
You can modify or cancel your order within 2 hours of placing it, provided it hasn't been shipped yet. To cancel or modify, please contact our customer service team immediately with your order number. Once the order is shipped, you can initiate a return after receiving the product.
How will I know when my order is confirmed?
You'll receive an order confirmation email immediately after placing your order. This email will contain your order number, order details, payment confirmation, and estimated delivery date. Please save this email for your records. You can also view your order status by logging into your account.
What if I receive the wrong item in my order?
If you receive the wrong item, please contact our customer service team immediately with your order number and photos of the received item. We will arrange for the correct item to be sent to you at no additional cost, and we'll provide a prepaid return label for the incorrect item.
Can I add items to an existing order?
Unfortunately, you cannot add items to an order once it has been placed. If you need additional items, please place a new order. If your original order hasn't shipped yet, you may be able to cancel it and place a new combined order - please contact customer service for assistance.
What should I do if I haven't received my order confirmation email?
If you haven't received your order confirmation email within a few minutes, please check your spam or junk folder. If you still don't see it, contact our customer service team with the email address you used during checkout. You can also check your order status by logging into your account.
Can I split my order into multiple shipments?
If items in your order have different availability or shipping times, we may automatically split your order into multiple shipments. You'll be notified via email if this happens. Each shipment will have its own tracking number, and you won't be charged extra shipping fees for split orders.
What happens if my payment fails during checkout?
If your payment fails, your order will not be processed. Please check that your payment method has sufficient funds, your card details are correct, and your card hasn't expired. You can try again with the same or a different payment method. If issues persist, contact your bank or our customer service team.
Product Information
How do I know what size to order?
Each product page includes a detailed size chart with measurements. We recommend measuring yourself and comparing with our size chart to find the perfect fit. If you're unsure, our customer service team can help you choose the right size based on your measurements.
What if a product is out of stock?
If a product is out of stock, you can sign up for email notifications to be alerted when it becomes available again. We regularly restock popular items, and you'll be among the first to know when your desired product is back in stock.
Do you offer product customization?
Some of our products offer customization options. You'll see customization options (such as personalization, engraving, or special requests) on the product page if available. Customized products may have longer processing times, which will be clearly mentioned during checkout.
What materials are used in your products?
Product materials and care instructions are detailed on each product page. We use high-quality materials and provide care instructions to help you maintain your products. If you have specific material-related questions or allergies, please check the product description or contact our customer service.
Are your products authentic and original?
Yes, all our products are 100% authentic and original. We source directly from authorized suppliers and manufacturers. We guarantee the authenticity of every product sold on our platform and provide warranty where applicable.
Can I see more product images or videos?
Product pages include multiple images from different angles. Some products also feature video demonstrations. If you need additional information or specific views of a product, please contact our customer service team, and we'll be happy to assist you.
What is the warranty period for products?
Warranty periods vary by product category and manufacturer. Warranty information is clearly mentioned on each product page. Most products come with a manufacturer's warranty, and warranty terms are included in the product packaging. For warranty claims, please contact our customer service with your order details.
How do I care for my purchased products?
Care instructions are provided on each product page and included with your order. These instructions include washing guidelines, storage recommendations, and maintenance tips specific to each product. Following these instructions will help ensure your products last longer and maintain their quality.
Can I request a specific color or variant?
If a product has multiple color or variant options, you can select your preferred option on the product page before adding to cart. If your desired variant is out of stock, you can sign up for restock notifications. For special requests, please contact our customer service team.
Are product descriptions accurate?
We strive to provide accurate and detailed product descriptions including dimensions, features, specifications, and usage instructions. However, if you notice any discrepancies or have questions about a product, please contact our customer service team before making a purchase.
Shipping & Delivery
How much does shipping cost?
Shipping costs vary based on your location, order weight, and selected delivery speed. Standard shipping charges are calculated at checkout. We offer free shipping on orders above a certain value (details available on our shipping policy page). Express delivery options are available for an additional charge.
How long will it take to receive my order?
Standard delivery typically takes 2-3 business days within major cities and 4-7 business days for other locations. Express delivery options are available for faster delivery (1-2 business days). Delivery times may vary during peak seasons or due to unforeseen circumstances, and we'll keep you updated via email and SMS.
Do you ship internationally?
Currently, we primarily serve customers within India. For international shipping inquiries, please contact our customer service team, and we'll check if we can accommodate your request based on your location and the product type.
What happens if I'm not available to receive my order?
If you're not available at the time of delivery, our courier partner will attempt delivery up to 3 times. You can also authorize someone else to receive the package on your behalf. If all delivery attempts fail, the package will be returned to us, and you'll need to contact customer service to arrange redelivery or a refund.
Can I change my delivery address after placing an order?
You can change your delivery address within 2 hours of placing your order, provided it hasn't been shipped. After that, address changes may not be possible. Please contact our customer service team immediately with your order number if you need to change your delivery address.
What shipping carriers do you use?
We work with trusted shipping partners including major courier services to ensure reliable and timely delivery. The shipping carrier for your order will be assigned based on your location and will be mentioned in your shipping confirmation email along with the tracking number.
Can I track my shipment in real-time?
Yes, once your order is shipped, you'll receive a tracking number via email and SMS. You can use this tracking number on our website's "Track Order" page or directly on the courier company's website to get real-time updates on your package's location and estimated delivery time.
What if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, please contact our customer service team immediately with your order number. We will investigate the issue with the shipping carrier and either resend your order or provide a full refund. We take full responsibility for items lost or damaged in transit.
Do you offer same-day or next-day delivery?
Same-day and next-day delivery options are available in select cities and for specific products. These options will be displayed at checkout if available for your location. Express delivery charges apply and will be shown during checkout. Delivery times are estimates and may vary based on order processing time.
Can I schedule a specific delivery time?
While we cannot guarantee specific delivery times, you can add delivery instructions during checkout. Our courier partners will attempt to follow these instructions when possible. For urgent deliveries or specific time requirements, please contact our customer service team before placing your order.
Returns & Refunds
What is your return policy?
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. The item must be unused, in its original packaging, with all tags attached. Once we receive and inspect the returned product, we'll process your return within 2 business days. Please refer to our Return and Refund Policy page for detailed information.
How do I initiate a return?
To initiate a return, log into your account, go to "My Orders", select the order you want to return, and click "Return Item". Fill out the return form with the reason for return, and our team will review your request. Once approved, you'll receive return instructions and a return shipping label if applicable.
How long does it take to process a refund?
Once we receive and inspect your return, we'll notify you of the approval or rejection. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
What items are not eligible for return?
Items that are personalized, customized, or made-to-order are generally not eligible for return unless there's a manufacturing defect. Perishable goods, intimate items, and items damaged by misuse are also not returnable. Please check the product page for specific return eligibility information.
Will I be charged for return shipping?
Return shipping charges depend on the reason for return. If the return is due to our error (wrong item, defective product, etc.), we cover the return shipping cost. For returns due to change of mind, the customer is responsible for return shipping charges unless otherwise specified.
Can I exchange a product instead of returning it?
Yes, we offer exchanges for size or color variations, subject to product availability. To exchange, initiate a return and select "Exchange" as the reason. Our team will guide you through the exchange process. If the desired size/color is not available, we'll process a refund instead.
What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer service team immediately with photos of the damage or defect. We will arrange for a replacement or full refund at no cost to you. You may be asked to return the damaged item, and we'll provide a prepaid return label.
How do I package items for return?
Please return items in their original packaging with all tags, labels, and accessories included. Use the original box if possible, or a sturdy box to prevent damage during transit. Include the return form or return authorization number inside the package. We recommend using bubble wrap or padding for fragile items.
What happens if I miss the return deadline?
If you miss the 5-day return window, please contact our customer service team. We may be able to accommodate late returns on a case-by-case basis, especially for defective items or if there were extenuating circumstances. However, standard return policies apply, and late returns are not guaranteed.
Can I return part of my order and keep the rest?
Yes, you can return individual items from your order. When initiating a return, you can select which specific items you want to return. The refund will be calculated based on the returned items only. Shipping charges, if applicable, will be handled according to our return policy.
Will I get a full refund including shipping charges?
If the return is due to our error (wrong item, defective product, etc.), you'll receive a full refund including original shipping charges. For returns due to change of mind, the original shipping charges are typically non-refundable unless otherwise specified in our return policy.
How will I know when my return is processed?
You'll receive email notifications at each stage of the return process: when your return request is received, when it's approved, when we receive the returned item, and when the refund is processed. You can also track your return status by logging into your account and viewing your order history.
